Can I smoke on board the Venice Simplon-Orient-Express?

No. To comply with Italian and other European regulations, Venice Simplon-Orient-Express operates a no smoking policy on board both the British Pullman and the continental train.

Can I buy souvenirs or presents on board the train?

Yes. Our boutique collection offers a range of exclusively designed gifts, including luggage, jewellery and crystal. Smaller items can be purchased on board, while larger gifts can be obtained by mail-order catalogue or online. Visit our Signature Boutique.

What do I wear on the Venice Simplon-Orient-Express?

You can never be overdressed on the Venice Simplon-Orient-Express. For dinner, we ask that men wear a suit and tie and women dress in smart attire, but many guests like to don black tie or evening dress for the occasion. During the day the dress code is smart-casual. At lunch, for example, a jacket and tie is suitable for men. Jeans are not acceptable at any time.

What languages do staff on board the train speak?

French, English and Italian are spoken by most stewards on board the continental train.

What currency do I need on board the Venice Simplon-Orient-Express?

Prices are quoted in Euros and it is recommended that passengers have a small number of Euros for onboard purchases. However, most major currencies are accepted, as well as travellers’ cheques, Eurocheques and major credit cards (Visa, Mastercard, American Express, Diners Club and JCB). The exchange rate on board is displayed in the Bar Car.

How long does my journey take?

Journeys on the Venice Simplon-Orient-Express can last from one to several days. The traditional and most popular route between London and Venice takes two days, with one night on board. See Journey Search for details of our other departures.

How do I cross the English Channel?

Passengers travelling from or to London will board the British Pullman carriages of the Venice Simplon-Orient-Express between London and Folkestone. You are then escorted by our hostess to a luxury coach for the Channel crossing on the Eurotunnel shuttle.

Will I need insurance for my trip?

As with all holidays and trips abroad, it is advisable to have travel insurance. Your Orient-Express Reservations Office will be able to advise you.

Will there be room in my compartment for all my luggage?

Despite having luggage racks in our cabins, space constraints require that luggage is limited, per passenger, to: one suitable piece of hand luggage, one suit carrier or overnight bag (to be placed in your cabin), and one suitcase to be stored in the baggage car, where it will not be accessible until you reach your destination.

Will I need to tip the Venice Simplon-Orient-Express staff?

Any gratuities you wish to give are entirely at your discretion.