Returns Policy

Refunds

We hope that you will be pleased with your purchase from our website, however should you wish to return an item to us for any reason you must do so within seven days of receipt.  Providing goods are returned in perfect condition, we will refund the price of the item to the purchaser.  Gift wrapping will only be refunded if the item is faulty.  Please include your despatch note when returning goods.

Faulty Goods

In the unlikely event that you are the recipient of faulty goods, please contact us immediately at gifts@orient-express.com, or call 00 44 (0) 207 921 4019 . We will be happy to advise you of return procedures.