HOURLY POSITIONS
Le Salon Host/Hostess (1)FT (Temp)
Position Overview: Ensure a positive first and last impression by maintaining a professional, pleasant and helpful attitude while greeting guests, escorting them to their table and fulfilling their needs. The selected candidate will take reservations; understand the tea menu, tea service, and cocktail service in detail.
Position Requirements: 1 year of customer service experience required and ability to work in a high volume environment. Ability to work a flexible schedule. Excellent customer service skills. Excellent written and verbal communication skills. Strong organizational skills. Ability to work multiple phone lines. Ability to operate point of sale system.
Suite Service Supervisor (1)
Position Overview: Fulfill all supervisory duties of the Room Service department and assume managerial responsibility in the absence of the Room Service Manager. Ensure that all Room Service personnel fulfill their job functions appropriately. Address and resolve all customer problems in an efficient and effective manner.
Position Requirements: Minimum of 2 years of experience in the Food and Beverage or Hotel industry required. Supervisory experience preferred. Ability to work in a fast paced environment. Ability to work a flexible schedule. . Excellent customer service skills. Excellent written and verbal communication skills. Must be computer literate.
Cocktail Server Polo Lounge (1)
Position Overview: Provide outstanding service to guests of the Polo Lounge. Ensure a positive first and last impression by maintaining a professional, pleasant and helpful attitude while fulfilling guests’ needs. Take and fulfill guest beverage requests in a timely and accurate manner.
Address and resolve all customer problems in an efficient and effective manner. Responsible for maintaining high product knowledge. Bus tables as necessary. Maintain cleanliness of all Polo Lounge areas.
Position Requirements: Minimum of 1 year of customer service experience required. Cocktail Server experience preferred. Ability to work a flexible schedule. TIPS certification preferred. Excellent customer service, written and verbal communication skills.
Bellperson (1) PT
Position Overview: Ensure a positive first and last impression by maintaining a professional, pleasant and helpful attitude while fulfilling guests’ needs. Address and resolve all customer problems in an efficient and effective manner. Greet and show guests to reception desk. Escort guests to appropriate suites and familiarize guests with suites. Deliver, store and remove guests’ luggage. Able to effectively answer guests’ questions regarding the area and hotel. Able to effectively provide guests with directions. Perform errands and fulfill guests’ special requests as necessary. Assist Concierge and Car Hikers as necessary. Maintain organization and cleanliness of lobby.
Position Requirements: Minimum of 1 year of customer service experience required. Experience in a hotel setting preferred. Ability to work flexible hours. Excellent customer service, written and verbal communication skills. Strong organizational skills.
MANAGEMENT POSITIONS
Assistant Front Desk Manager (1)
Position Overview: Fulfill all supervisory duties of the Front Desk and assume managerial responsibility in the absence of the Front Desk Supervisor. Ensure that all Front Desk personnel fulfill their job functions appropriately. Ensure that all Guest Services personnel fulfill their job functions appropriately. Address and resolve all customer problems in an efficient and effective manner. Carry out all special guest requests. Ensure good public relations through Front Desk Operations. Daily track and log all incentive programs and determine daily up-sell strategy. Maximize sales through aggressive up selling and reevaluating the pricing structures to obtain the highest possible average rate.
Position Requirements: Minimum of 2 years of experience as a Front Desk Manager or Assistant Front Desk Manager. Ability to work a flexible schedule. Excellent customer service skills. Excellent written and verbal communication skills. Excellent deductive and reasoning skills. Good cash handling skills. Must be computer literate. Must be proficient with Property Management System applications, such as Epitome.
