Grand Hotel Europe | Cancel a reservation

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Non-web reservations
Please note that if you did not make your reservation through our website (for example, if you booked over the phone or through a travel agent) you will not be able to cancel here. We suggest you contact us via email or telephone in this instance.
Tel: +7 812 329 6000
Fax: +7 812 329 6001
Email: res@grandhoteleurope.com
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Toll-free (US): 800-237-1236
International: +7 812 329 6000

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Important information
Grand Hotel Europe is open all year.

Children Policy
Children under 12 can be accommodated at no additional charge in their parents' room or suite in a crib or rollaway bed, available upon request, space permitting. Breakfast for children under 6 is free of charge; breakfast for children from 6 to 12 is 50% of adult rate. Other meals will be charged on consumption.

Children 12 years of age and above will be charged the third person rate (extra bed adult) and all other meals charged at adult rate.

Visa Support Service
Click here for more information on getting a visa to enter the Russian Federation.