General Terms and Conditions of Carriage

General Terms and Conditions of Carriage “ORIENT EXPRESS LA DOLCE VITA” applicable to all bookings made from the date of publication, until further notice.

ARSENALE EXPRESS S.p.A., is a company incorporated under the laws of Italy, having its registered office at Via Giovanni Amendola no. 46, 00185 Rome (RM), Italy, registered in the Register of Enterprises of Rome under registration number RM-1630029, with fiscal code and VAT number 16033011004 (ARSENALE EXPRESS). 
ARSENALE EXPRESS is active in the implementation and management of all-inclusive cruise on-rail travel with accommodation , which shall be operated by OE Management company on trains with luxury carriages in Italy under the name of “Orient Express La Dolce Vita”.

Definitions

OE Management company: the vendor of the “Orient Express La Dolce Vita” trips in the name and on behalf of ARSENALE EXPRESS and provider of the services of booking and customer care to the Client. “Trip organiser”

ARSENALE EXPRESS: the organiser and provider of the “Orient Express La Dolce Vita” trips, the owner of the relevant Train (as defined below) and, therefore, the person in charge for the execution of the Contract of Carriage: the contract of carriage, together with any other particular conditions, and the contractual relationship governed by these GCC.
Contracts of the Trip: the agreements for the Trip, including the GCS (as defined below) and, if applicable, special conditions and/or eventual additional particular terms and conditions.

GCS: the general terms and conditions of sale accessible via the following link: https://www.orient-express.com/la-dolce-vita/general-terms-and-conditions-of-sale/

GCC: these general terms and conditions of carriage.

La Dolce Vita Trip(s) or Trip(s): the luxury cruise on-rail journey with accommodation, which shall be operated by OE MANAGEMENT COMPANY with accommodation carried out by ARSENALE EXPRESS within the project “La Dolce Vita”.

Passenger(s): the client(s) who make(s) the booking and stipulate(s) the Contract of Carriage, and all the persons indicated in the reservation who are assumed to have read the pre-contractual information and terms of the Contracts of the Trip, including the GCS.

Train: the train « Orient Express La Dolce Vita ».Website: the website https://www.orient-express.com/la-dolce-vita.

Preambule

The purpose of these GCC is to define terms and conditions for carrying out the all-inclusive integrated cruise on-rail service with accommodation, within “La Dolce Vita” project, designed, made and provided by ARSENALE EXPRESS, which shall be sold in OE Management Companydance to the GCS through the Website and the call center managed by OE MANAGEMENT COMPANY.

The Passenger states (i) to act for personal reasons that do not fall within the scope of its commercial and/or professional activity and (ii) to have the full capacity to commit to all the legal acts under these GCC and, in general, in the Contracts of the Trip.

The signing of the Contract of Carriage implies the Passenger’s acceptance of the GCS that are an integral part of the Contract of Carriage.

The Passenger is therefore requested to read the GCC together with the GCS carefully, prior acceptance of which is mandatory for the execution of La Dolce Vita Trip. Passengers are advised to print and save these GCC and the GCS using the standard features of their browser and computer.

ARSENALE EXPRESS reserves the right to make changes to these GCC. In this case, the new version of the information and these GCC shall be available on the Website with an indication of its date of entry into force. Passengers are advised to consult the GCC for any changes. In any case, the Passenger shall only be bound by the version of the GCC in force on the booking date of the La Dolce Vita Trip.

Pre-contractual information

Consider that the Trip’s contractual relationship will arise directly with ARSENALE EXPRESS, with the consequences that, save for the obligations deriving from the GCS, OE Management Company is not a contractual party to the Trip.

The Passenger shall be informed prior to the signing of the Contract of Carriage, including during the booking process, about the information listed in Regulation (EU) 2021/782 of the European Parliament and of the Council, where applicable, and in these GCC, which include, in particular, the terms and conditions for using, cancelling, transferring and modifying the carriage service.

La Dolce Vita Trip is governed by national regulations applicable to passenger carriage services by private operators and is also regulated by the measures adopted by the relevant carriage regulatory authority.

La Dolce Vita Trip shall not under any circumstances be considered as a local public carriage service or line service.For this reason, no obligation to contract is imposed by law and Article 1679 of the Italian Civil Code does not apply and therefore, ARSENALE EXPRESS may, at its sole discretion, deny access on board to persons who do not comply with the on-board eligibility codes available to the public on the Website.

In particular, ARSENALE EXPRESS may deny access on board to persons who:
(a) are not in compliance with police and security, customs and health formalities required for travel, such as passport, ID card or other identification document, residence permit, parental authorisation (in case of minors), visa, medical certificate, vaccination record;
(b) are in the conditions referred to in Article 5.5 of these GCC and have not complied with the terms and conditions set forth therein.

Services

The Trip.
La Dolce Vita Trip, includes the following services (the Services):
(a) Rail transport between the destinations offered on the Website;
(b) Accommodation on board the Train;
(c) Full catering service (breakfast, lunch, dinner) with the exception of the à la carte / paid items as indicated on the Website;
(d) For information only, the stopover cities of the Train.

The Trip might also include activities as described on the Website.

The amount due as well as the method of payment is detailed in the GCS and on the Website, to which express reference is made.

In any case, these services shall be carried out by staff with adequate technical-organisational knowledge needed for the full carrying out of these services. The staff on-board shall be easily recognisable (the Staff On-Board).

Due to the Trip being a train journey with accommodation, the duration of the Trip depends on the cities of departure and destination and therefore cannot be changed by the Passenger, unless the Passenger decides to interrupt the Trip during one of the Train’s stopovers. In this case, in light of the nature of the Trip and therefore of the material organisational commitments and costs that the Trip requires to ARSENALE EXPRESS, the full price of the Trip shall be retained by ARSENALE EXPRESS, without the possibility of the Passenger obtaining a refund for the part of the Trip they have not taken.

Each of the Trips constitutes a unique and indivisible product, the content of which is detailed in the offers appearing on the Website. All Trips are subject to availability.

Due to the indivisible nature of the product offered, which is sold at a global price, the Passenger is informed that it is not possible to purchase the catering and/or accommodation and/or activity (or experience) services separately (except in very specific cases), i.e. without the main carriage service.

The Trip is understood to be “per unit”, the Passenger shall share the cabin with another Passenger registered on the same Contracts of the Trip and/or booking number. A Passenger who is registered individually on the Contracts of the Trip and/or booking number shall be accommodated in a cabin at an additional cost.

The essential features, dates of availability, price, options offered and payment conditions applicable to the selected fare (warranty policies, cancellation conditions, etc.) are listed in the GCS which is available on the Website.

Additional services
Any potential additional services purchased during the Trip which are not part of the price of the Trip, are subject to an independent contract, separate from any Trip sold for a lump sum.

Conditions of carriage

Travel documents
Notwithstanding what is provided in Article 3 of these GCC, the Passenger must be in possession of a valid travel document before boarding the relevant train. The travel document shall be issued in accordance with the GCS which are known and signed at the same time as these GCC. Travel documents are valid for the dates and only for use between the points of departure and destination (or stopover, see paragraph 5.3. below) shown on the travel document and only by the route or routes shown on the travel document.

Travel documents remain the property of ARSENALE EXPRESS and if the Passenger does not comply, even partially, with the GCC and the GCS, the travel document may be withdrawn or invalidated by us or the Staff On-Board or suppliers or agents and, unless otherwise provided by a mandatory provision of law, the Passenger shall not have the right to receive any refund.

Boarding, disembarking or changing trains
Passengers boarding, disembarking or changing trains during the Trip shall ensure that they:
(i) board the correct train;
(ii) if relevant, travel in the correct part of the train;
(iii) disembark from the train at the correct destination, including any destination where it is necessary to change onto a different kind of transport;
(iv) keep their own valuables at all times (except luggage which has been checked–in with the Staff On-Board);
(v) check-in according to the Staff On-Board and/or suppliers advice and be ready to board the train (having loaded all luggage to be deposited with the Staff) at (or before) the time shown on the travel document;
(vi) get off the train immediately after arriving at the destination and (if applicable) to remove all luggage. If the Passenger needs assistance for getting on/off the train, they should notify us at least 30 days before departure, in order to make proper arrangements (please also see paragraph 5.5. below).

The train shall not delay departures and no action shall be taken for late boarding and it shall not be responsible for any loss or delay during the Trip arising from any failure to comply with any of points (i – vi) above. If the Passenger misses the train, or is refused boarding, the Passenger shall be treated as if they had cancelled without notice (and cancellation charges may apply – see CGS). If the case may be, the Passenger will be contacted to retrieve its luggage.

Stopovers
If the Passenger stops the carriage apart from permitted cases, in light of the disruption caused that is incompatible with a Trip of luxury and exclusive nature and the consequent material negative impact on the trip experience of the other passengers and the reputation with them of ARSENALE EXPRESS, they shall not be entitled to onward carriage or to a refund or any other compensation.

Special dietary requirements
The Passenger shall notify of any dietary and/or food requirements (e.g. allergies, intolerances, etc.) no later than30 days before departure.

Disabilities and medical-health conditions
At the time of the booking, for the purpose of ensuring a level of service appropriate for a luxury and exclusive experience on a train like the Trip, the Passenger shall communicate any medical conditions that may require on-board treatment or assistance (including, but not limited to, assistance in using toilets, assistance in getting in and out of bed, needle-administered medications other than well-managed diabetes), allergies, disabilities or reduced mobility/sensory decrease problems that could make them ineligible for rail transport and/or for the Trip, providing full details of the persons concerned.

Within 5 (five) working days after the booking finalisation, the Passenger who has communicated any of the circumstances above shall be contacted by the customer service, which will be entitled to confirm or not the relevant booking based on the availability on the Train and on the possibility to ensure a level of service appropriate for a luxury and exclusive experience on a train like the Trip despite the existence of the so-communicated circumstances. Without prejudice to the foregoing, if the Passenger’s disability and particular medical-health conditions allow him/her to travel on board the train only with a companion who would assist him/her, the Passenger may proceed to the reservation only by simultaneously booking also for the additional Passenger who has to provide assistance for the entire duration of the Trip.

The staff of La Dolce Vita Trip is not able to provide assistance to passengers with disabilities and special medical conditions.
If your fitness to travel may be in doubt as a result of recent illness, surgery, injury, medical treatment, or an existing medical condition that may require treatment or assistance on board, the client must (i) provide us with an up-to-date certificate from their doctor no later than 5 days prior to departure, certifying that they are fit to travel and (ii) be accompanied by another passenger who is able to provide them with all the appropriate assistance they may need. ARSENALE EXPRESS reserves the right to refuse boarding and carriage to the client (and no refund or compensation shall be paid) if the client has not provided the applicable certificate and/or is not accompanied by a suitable passenger.
The staff of La Dolce Vita Trip is not able to provide assistance to passengers with disabilities and special medical conditions.

Passport, Visa and Immigration Requirements and Health Formalities
Notwithstanding what is provided in Article 3 of these GCC, the Passenger, at the time of departure, must comply with passport, visa and health (including vaccination and vaccination certificate requirements) and immigration requirements applicable to the chosen itinerary. See the CGS for more details on this topic.

Behavior
All Passengers are expected to be properly dressed, to conduct themselves in an acceptable manner and not disturb the enjoyment of other passengers, in each case in a way appropriate to the luxury and exclusive nature of the Trip. If the Passenger’s behaviour (or any items carried by him/her) cause or are likely to cause distress, danger or annoyance to other passengers or any third parties or damage to the train or to the Staff On-Board, or to cause a delay or diversion to the La Dolce Vita Trip, or violation of any applicable law or regulation, the company may immediately terminate the Contracts of the Trip.

In the event of such termination and unless otherwise provided by a mandatory provision of law, ARSENALE EXPRESS may refuse boarding or require the Passenger to leave the Train or other service at the first available station, without any refund of amounts paid.

ARSENALE EXPRESS and/or OE MANAGEMENT COMPANY cannot be considered responsible for the actions or behaviour of other passengers or third parties with whom ARSENALE EXPRESS and/or OE MANAGEMENT COMPANY does not have any agreement.

Luggage
Unless otherwise agreed in advance, luggage allowance per passenger is as follows:
– Each Passenger shall carry two pieces of luggage, the first one (sized 55x40x23 cm maximum), to be carried in the cabin, and the second one (sized 149x119x171 maximum) to be stored in the cargo hold and available to the Passenger upon request to the Staff On-Board.

The Passenger is aware that any additional pieces of luggage may be allowed and may be stored in a specific area, at the disposal of ARSENALE EXPRESS, located in the departure station, only if he/she has previously asked ARSENALE EXPRESS for it within 3 days before the departure date of the trip.

Luggage must be properly labelled and contain the following Passenger’s details: name, destination address and cabin number.

Luggage must not contain dangerous or illegal items, likely to harm or annoy other passengers, or be otherwise unsuitable.

Luggage deposited with ARSENALE EXPRESS must not contain (and ARSENALE EXPRESS shall not be responsible for) frail or perishable items, cash, jewellery, precious metals, or other valuables (including, but not limited to, bearer bonds, business documents, trade secrets or samples).

ARSENALE EXPRESS shall accept the carriage of luggage in compliance with all applicable laws, regulations, and conditions of carriage.
The Passenger shall be responsible for supervising any luggage which is not deposited.
Staff On-Board may inspect any luggage in order to verify compliance with these GCC.The Passenger is required to fully and promptly comply with any instructions – concerning his or her luggage – given by the Staff On-Board or by security authorities.ARSENALE EXPRESS may refuse carriage to any Passenger whose luggage does not comply with these GCC, in which case, the Passenger shall not be entitled to any refund.

ARSENALE EXPRESS shall not be required to:
(i) verify that a person claiming luggage is the owner of such luggage or otherwise entitled to take delivery of it;
(ii) verify that luggage complies with these GCC;
(iii) hand over any luggage to any person unless the person claiming it can demonstrate to our satisfaction that they are entitled to take delivery of such luggage;
(iv) store any luggage not collected promptly upon request.

ARSENALE EXPRESS may destroy, sell, otherwise dispose of or charge for storage of any luggage not collected on completion of carriage.
In case of loss or any damage to luggage, the Passenger should inform ARSENALE EXPRESS immediately. ARSENALE EXPRESS shall not be liable for any damage to luggage occurred after their pick up by the Passenger and/or the end of the Trip.

Porters at railway stations, are not employees of ARSENALE EXPRESS and consequently the Passenger shall use their services entirely at their own risk. Trolleys and other equipment available for passenger use at railway stations and ports are not the property of ARSENALE EXPRESS and consequently the Passenger shall use such equipment entirely at their own risk.

Cabins (Suite, Deluxe and La Dolce Vita Suite)
ARSENALE EXPRESS have the right to allocate cabins and berths at its sole discretion and in compliance with these GCC, to alter any bookings and assign to the Passenger, cabins and/or berths in compliance with the class of accommodation which has been booked.

Security on board
Upon request by the Staff On-Board or suppliers, the Passenger shall show the travel document on board the train and at the station, at checkpoints and/or during control activities including preventive and/or filtering activities for security reasons and anti-fraud policies, as well as, where necessary, a valid ID document.
During the process of control operations, each Staff On-Board member is a public official and the rules established by Presidential Decree No. 753 dated 11th July 1980 – “New rules on police, safety and regularity of the operation of railways and other transport services” shall apply.

Passengers' obligations

The Passenger shall comply with the requirements and rules established by the laws and regulations regarding rail transport.
The Passenger should comply, in particular, with the provisions of the Presidential Decree No. 753 dated 11th July 1980 – “New rules on police, safety and regularity of the operation of railways and other carriage services”.

The Passenger shall ensure to:
(i) travel in the correct part of the train;
(ii) disembark from the train at the correct destination;
(iii) keep their own possessions at all times (except for checked luggage);
(iv) check-in OE Management Companyding to the Staff and/or suppliers advise and be ready to board the train at (or before) the time shown in the travel document.

If the Passenger needs assistance for getting on/off the train, they should notify us at the booking; in case of information not available at the booking, we should be provided with the relevant information at least 30 days before departure, in order to make proper arrangements. The Train shall not delay departures arrange any late boarding and it shall not be responsible for any loss or delay during the journey arising from any failure to comply with any of the points (i – iv) above.

Notwithstanding the above, at the stations the Passenger shall:
(i) show the travel document and, if necessary, their ID documents to ARSENALE EXPRESS staff who request it;
(ii) follow the instructions provided by ARSENALE EXPRESS staff, the station manager and the infrastructure manager;
(iii) observe customs regulations, those of any other administrative authority, and regulations concerning the use of railway facilities and services;
(iv) comply with all specific train access conditions, including the prohibition not to cross yellow lines on platforms;
(v) respect the smoking ban;
(vi) use necessary precautions and watch over the safety and security of themselves, people, animals and things in their custody.

On board of the Train (or other vehicle included in the Trip or other service), the Passenger shall:
(a) follow the instructions provided by the ARSENALE EXPRESS Staff On-Board;
(b) comply with safety regulations when boarding and disembarking from trains (or substitute services);
(c) show the travel document and, if necessary, their ID documents to the Staff On-Board who request it;
(d) not get on or off at stops which are not in the Trip’s itinerary;
(e) occupy seats in accordance with the service/class (Suite, Deluxe and La Dolce Vita Suite) purchased;
(f) not stand in vestibules, in intercommunicating passages between coaches, on steps for boarding and disembarking passengers, in toilets;
(g) not access the “Staff On-Board only” areas;
(h) not operate alarms or emergency devices when not necessary;
(i) not damage, degrade, or soil the coaches and train environment, as well as their furnishings and accessories;
(l) comply with the smoking ban, including the ban on electronic cigarettes;
(m) not make use of the not closed-circuit toilets during train stops at stations;
(n) generally, use all necessary precautions and be vigilant for the safety and security of themselves, persons, animals and property in their custody.

The Passenger shall take care of the safekeeping of their luggage, placing it in the dedicated spaces, making sure that it does not cause obstruction and/or damage to persons and properties.

ARSENALE EXPRESS shall not be liable for the consequences of failure to comply with the abovementioned rules, nor in case of theft of luggage.

Minors

• Minors under the age of eighteen (18) may only travel under the responsibility of an accompanying adult in possession of a personal identification document as well as any document necessary for crossing borders. If the accompanying person is an adult other than the minor’s parents, they shall have permission from the minor’s parents, in compliance with any applicable law.
• Infants under the age of two at the time of the trip are only allowed in a Suite cabin (and/ or higher class) and they may travel for free.
• Minors under the age of sixteen (16) must be accompanied by an adult in their cabin.

Pets

Pets on the Train are not allowed except in cases required by applicable law. In any case the eligibility of the pets shall be assessed at the time of booking only whether there is availability on board and provided that the presence of pets on board might not cause damage to other passengers.

Cancellation, modification and transfer conditions

The cancellation, modification and transfer conditions set forth by the GCS – summarized in the charts provided as Annex 1 of these GCC, annex that is an integral part of this clause – shall apply.

Liability

Liability regime
ARSENALE EXPRESS shall be liable for the performance of the services provided in the execution of the Contract of Carriage, whether these services are performed by itself or by other suppliers, without prejudice to its right of recourse against them.
However, unless otherwise provided by a mandatory provision of law, ARSENALE EXPRESS may be exempted from all or part of its liability if it can prove that the damage is attributable either to the passenger or to a third party not involved in the provision of the travel services included in the Contract of Carriage, or to exceptional and unavoidable circumstances.

Insofar as international conventions circumscribe the conditions under which compensation is payable, the same limits apply to the organiser or to the retailer.
In particular, the Passenger has to be aware that the international rules applicable to the carriage of passengers by rail may limit or exclude the liability of ARSENALE EXPRESS in case of delay and loss of or damage to luggage. Any sum received by the Passenger, in particular by way of a refund, shall be deducted from the other sums to be paid by way of compensation.

ARSENALE EXPRESS shall not be liable for any damage, loss or expense that could not be foreseen at the time of booking the Trip. For sake of clarity, ARSENALE EXPRESS shall not be liable for the delays due to railway infrastructure issues and consequent changes/cancellations of all or parts of the Trip or damages resulting from delays in the end of the Trip.
These limitations do not apply to personal injury or damage caused intentionally or by gross negligence.

Partial non compliance
The Passenger is requested to inform ARSENALE EXPRESS and/or suppliers and/or Staff On-Board, as soon as possible in view of the circumstances of the case, of any non-compliance found during the Trip, so that it may be remedied as soon as possible.

If any element of the Trip is not carried out in OE accordance with the Contract of Carriage, ARSENALE EXPRESS shall remedy the non-compliance, unless this is impossible or involves disproportionate costs, taking into account the significance of the non-compliance and the value of the travel services concerned. If the non-compliance cannot be remedied, the traveller may request a discount and, in the event of separate damage, damages pursuant to the applicable regulatory laws.

If the non-compliance is not remedied within a reasonable period of time, the Passenger may remedy the non-compliance themselves and claim reimbursement of the necessary costs. OE MANAGEMENT COMPANY’s liability. See the GSC for the provisions applicable to OE MANAGEMENT COMPANY’s liability as regard the execution of the Contracts of the Trip.

Personal data and code of ethics

Passenger’s personal data collected by OE MANAGEMENT COMPANY during the booking process are transmitted to ARSENALE EXPRESS, acting – together with OE MANAGEMENT COMPANY, each for its own area of responsibility – as independent data controller, to the extent necessary for the purposes of the performance of the obligations arising from the Contract of Carriage and any other legal obligations.

In light of the above, pursuant to Article 14 of Regulation (EU) 2016/679 (“GDPR”), ARSENALE EXPRESS hereby provides the Passenger with certain information concerning the processing of his/her personal data in the context of the Contract of Carriage.

Passenger’s personal data may include common personal data (such as name, surname, nationality, addressand contact details – also fiscal code if the customer is a national or resident of Italy, Livigno and/ or Campione d’Italia) as well as special categories of personal data concerning health under Article 9 of the GDPR (such as the need of specific assistance on board, from which Passenger’s health conditions may be inferred, processing of information relating to food intolerances), as transmitted or otherwise communicated to ARSENALE EXPRESS. Passenger’s common personal data are processed in order to perform the Contract of Carriage, and to comply with any other legal and regulatory obligations arising on ARSENALE EXPRESS (e.g. sharing of aforementioned data with the Italian tax authorities), as per Article 6.1(b)(c) of GDPR. Passenger’s special categories of personal data concerning health are processed for guaranteeing the best Trip experience and only upon Passenger’s specific consent, as per Article 9.2(a) of GDPR, collected during the booking process. It is understood that consent can be withdrawn at any time, without prejudice to the lawfulness of processing already carried out.

Passenger’s data may be disclosed by ARSENALE EXPRESS to people, companies, associations, or professional firms that provide services or assistance to ARSENALE EXPRESS, as well as to related and/or affiliated companies, if necessary to perform the obligations arising from the Contract of Carriage or in compliance with a legal obligation. These entities might act either as independent data controllers or as data processors, in the latter case by virtue of specific contractual agreements as per Article 28 GDPR. The collection of personal data and the related processing shall take place, both with the aid of electronic and paper-based tools, in full compliance with the provisions set forth in the GDPR and the other applicable laws and regulations in the field of personal data protection. Passenger’s personal data are processed by ARSENALE EXPRESS for the entire duration of the Contract of Carriage and will be stored for a period not exceeding 10 years following the end of the Trip, to fulfil specific law obligations, regulatory, tax and accounting obligations and/or orders from the competent authorities, as well as, should it be the case, to defend or ascertain ARSENALE EXPRESS rights, in court or in a preparatory phase to it.

Passenger’s personal data are not transferred by ARSENALE EXPRESS outside the European Economic Area.

Passengers can exercise their rights set forth under Articles from 15 to 22 of GDPR, including the right to obtain access to their personal data and the rectification thereof, cancellation of the same and limitation of the processing concerning them, the right to data portability or to oppose to the processing within the limits set forth in the abovementioned provisions, by sending an e-mail at[email protected]. If the Passenger lives in France, he/she may also issue instructions on how Passengers’ data is to be processed after his death.
Passengers who believe that the processing of personal data relating to them occurs in violation of the provisions of the applicable data protection laws have the right to file a complaint to the competent data protection authority or take appropriate legal action, as per Articles 14 and 77 of GDPR.

ARSENALE EXPRESS has adopted the organisational and management model provided for under Legislative Decree No. 231/2001 and a related Code of Ethics, which each Passenger declares to have read, accept and comply with.

Miscellaneous

The data-bank entry and acceptance of this Contract of Carriage as well as the GCS constitute an electronic contract between the parties, which is evidence of the booking of the Trip and the fact that the amounts due for the execution of the booking are payable.

If one or more clauses of the GCC are deemed invalid or declared invalid by application of a law, regulation, or following a final decision of a competent court, the other clauses shall remain fully valid and applicable.

The official language is English. If the GCC are translated into a foreign language, the English version shall prevail over any other translation in the event of any dispute, litigation, difficulty of interpretation or enforcement of these terms and conditions and, more generally, of the relationship between the parties.

The Passenger recognises and agrees that ARSENALE EXPRESS may assign these GCC and all rights and obligations hereunder to third parties without the prior written consent of the Passenger.

Applicable law

The Contract of Carriage is governed under the laws of  France.

Annex 1

OE  MANAGEMENT COMPANYz shall do its outmost to accommodate any request by the Client to change the Trip, in particular the date or itinerary, but reserves the right not to satisfy such a request
Any potential price increase will be charged; no reimbursement of negative price difference

INDIVIDUALS (Booking less than 12 paying passengers)
Payment
Cancellation / Indemnification
Modification
At time of confirmation more than 120 days before departure
25% (deposit)
25% up to 121 days before departure
• Change of date: one for free then 200€ per change
• Transfer subject to actual costs of transfer
• Change of itinerary is considered as cancellation
120 days before departure
100% (deposit + balance)
• 50% between
• 120 days and
• 31 days
• Change of date or itinerary is considered as cancellation
• Transfer subject to actual costs of transfer
30 days before departure
N/A
100% less than 30 days before departure
• Change of date or itinerary is considered as cancellation
• Transfer not allowed
GROUPS (Booking equal or more than 12 paying passengers)
Payment
Cancellation / Indemnification
Modification
At time of confirmation more than 120 days before departure
25% (deposit)
25% up to 121 days before departure
• No amendment of date or itinerary is allowed.
•Transfer subject to actual costs of transfer
120 days before departure
100% (deposit + balance)
50% between 120 days and 61 days
• No amendment of date or itinerary is allowed.
• Transfer subject to actual costs of transfer
60 days before departure
N/A
100% less than 60 days before departure
• Final number of passengers to be provided.
• Transfer subject to actual costs of transfer
30 days before departure
N/A
N/A
• Names of the passengers to be provided
• Transfer not allowed
FULL TRAIN BOOKING
Payment
Cancellation / indemnification
Modification
At time of confirmation more than 180 days before departure
25% (deposit)
25% up to 181 days before departure
• No amendment of date or itinerary is allowed.
• Transfer subject to actual costs of transfer
180 days before departure
50% (deposit + additional instalment)
50% 180 days to 121 days prior departure
• No amendment of date or itinerary is allowed.
• Transfer subject to actual costs of transfer
120 days before departure
100% (deposit + additional installment + balance)
100% from 120 days before departure
• No amendment of date or itinerary is allowed.
• Transfer subject to actual costs of transfer
30 days before departure
N/A
N/A
• No amendment of date or itinerary is allowed
• Transfer not allowed