FAQ

La Dolce Vita Orient Express reservation includes the transfer to the train station, accommodation, the table d’hôte, beverages (such as selected wine and spirits, mineral water, soft drinks, tea and coffee), on board entertainment, as well as all applicable taxes . Optional off board experiences are available with a fee.

Some premium wines and spirits and some à la carte dishes are subject to an extra charge.

Please note that prices do not include insurance, gratuities, and travel objects sold onboard.

We strongly recommend that you get a personal travel insurance for your trip. 

Our cabins are not interconnected. All cabins and suites (double bed or twin arrangement) can accommodate up to 2 guests.
If you wish for special cabin arrangements or to book a whole carriage, the request can be handled through the Concierge Desk.

A journey aboard La Dolce Vita Orient Express typically takes 1 night and 2 days, or 2 nights and 3 days within Italy, across several different itineraries in Italy.

Passengers traveling together in a group, from 8 cabins or more, can ask for a bespoke proposal.

There is 1 Suite cabin on board that is especially designed for people with mobility limitations. This Suite is located close to the common areas for facilitated access to wheelchairs. Please note that there is limited space in the corridors in the rest of the train (the size of the corridor is 609 mm).

In order to board on La Dolce Vita Orient Express , you will need to show: a proof of identity, your booking confirmation (printed or email) and necessary valid visas depending on your nationality.

There should be at least 6 months’ validity left on your passport from your date of arrival. You should check with a national government agency for up-to-date information. We recommend that you anticipate extra time, that is around 2 hours before and 5 hours after your journey aboard La Dolce Vita Orient Express at the check-in points. Please note that you will need to provide a point of contact pre boarding in case of delays.

The departure station is mentioned in your booking confirmation. You can contact the Local Reservation Center  for any additional info.

Our concierge desk can arrange transfers to the departure or from the arrival station and the train manager can arrange transfers upon request on board. Reservation includes the transfer to the departure train station.

We are pleased to offer you a bespoke stay at our Orient Express hotels — La Minerva in the heart of Rome, overlooking the Pantheon, or Orient Express Venice, in the heart of Cannaregio (opening Spring 2026)

For personalized assistance, please contact our Hotel Reservations Office

Rome: reservations.laminerva@orient-express.com; tel +39 06 99748181

Venice: reservations.pdg@orient-express.com; tel +39 0418858004

Kindly mention that you are a valued guest of La Dolce Vita Orient Express when making your reservation.

The morning departure time will be around 11 a.m. The afternoon departure time will be around 5 p.m. 

Please note that all schedules are subject to change due to circumstances beyond our control (such as weather conditions or local regulations) and may vary depending on the itineraries.

Check-in opens 3 hours before departure time. We strongly recommend arriving at least one day before the start of the experience to ensure a smooth and stress-free beginning. Our team will be happy to help you arrange a stay at our hotels, Orient Express La Minerva in Rome or Orient Express in Venice.

Persons under the age of twelve (12) at the time of Transport are not permitted on board under any circumstances.

Minors under the age of sixteen (16) must be accompanied by an adult in their cabin.

Persons under the age of eighteen (18) may only travel under the responsibility of an accompanying adult in possession of a personal identification document as well as any document necessary for crossing borders.

If the accompanying person is an adult other than the minor’s legal representative, he/she shall have permission from the minor’s legal representatives, in compliance with any applicable law.

Unfortunately, due to limited space within the carriage and infrequent stops, no pets are permitted on board.

 Smart daywear is appropriate during the day onboard. For daytime excursions, we recommend casual, comfortable clothing. 

We strongly recommend that you travel with 1 carry-on bag. Please keep in mind that your extra luggage registered at check-in will be stored at the station.

Each Cabin is equipped with a safe.

The storage spaces in the Deluxe Cabin is 1000x180x320mm* and 550 x 280 x 400mm.

The storage space in the Suite is 1250 x 380 x 320mm.

In your cabin, you will find refined and beautiful bath linen, luxury beauty and hygiene products, a great hairstyling tool and comfortable slippers and bathrobes.

Of course, detailed requests will be needed at the time of booking to accommodate you during your journey. Without prior specific request, the Chef will do his best to find alternatives with the ingredients available aboard. Please note that no meals requiring strict religious observance will be prepared.

Dinner reservations will be done on board with the Maitre. Meals have multiple seating times.

Your preferences for seating times can be noted in advance as a request but not as confirmation. Reservations will only be confirmed once on board and you may be asked to share tables with fellow passengers. If you have any special request, please contact our concierge desk.

Bar Car and Restaurant Car are conviviality carriages that favour encounters. Seating arrangements with other guests open to encounters can be made. If you have any special request, please contact our concierge desk.

WI-FI is available everywhere on the train. However, phones and electronic devices should only be used in the cabins and there are restrictions on video streaming using the WI-FI on board.

La Dolce Vita Orient Express is equipped with central air conditioning system and you will have individual control over the temperature. If needed, there are vents in the cabins to open or close.

Yes, there are electrical outlets in all cabins (with 220V) and in common areas. The plug type is multi-standards, in any case adaptors can be provided (in limited number).

Unfortunately, there are no laundry services or irons on board. 

Italian regulations prevent guests from smoking on board. It applies to electronic cigarettes/vaping as well. Due to international regulations, it won’t be possible to smoke on a platform when the train is stopped. 

The legal drinking age is 18, in accordance with Italian regulations

All extras ordered on board are charged to the cabin. Payment are made at check-out, at the bar or at the restaurant.

Prices are quoted in Euros and exchange rates will be displayed in the bar. Our mobile payments accept most credit cards. Please note that no personal check will be accepted.

Tips are at your discretion.

Should you wish to express your appreciation for the service received on board, please note that electronic payments are also accepted.
Every gesture of recognition will be received with the utmost discretion and heartfelt gratitude by our crew.

For daytime excursions, we recommend that you wear casual, comfortable clothing, including appropriate footwear. Inspirations adapted to the weather will be provided before and during your journey.

The excursion level is accessible to all. If you have any doubts about the feasibility of an excursion, please contact our concierge desk.

At each train stop, we will provide a transfer from the arrival station to the city centre. You can enjoy your free time and return to the train as scheduled in the travel program.

All passengers are asked to disembark the train during the stop.

Yes. La Dolce Vita Orient Express is available for full private charter, subject to availability and operational feasibility.
A private charter provides exclusive use of the entire train, allowing a fully customized itinerary, tailored culinary concepts and curated offboard experiences.

The train may be chartered for:

• Corporate events and executive retreats
• Brand launches and media activations
• Private celebrationsCultural and institutional gatherings
• High-end incentive programs

Each charter is developed as a bespoke project in close coordination with our team.

Yes.
Charter itineraries are designed according to the client’s objectives, preferred destinations and operational constraints.
Italian routes and selected international journeys may be evaluated, subject to railway authorizations and technical feasibility.

La Dolce Vita Orient Express is composed of 31 cabins:

• 12 Deluxe Cabins (7 sqm)
• 18 Suites (11 sqm)
• 1 La Dolce Vita Suite (27 sqm)

All cabins feature a private bathroom with shower and are designed for a maximum of two guests.

La Dolce Vita Orient Express is composed of:

• 7 sleeping carriages
• 2 staff carriages
• 1 Restaurant Car (40 seats)
• 1 Bar Car

For private charters, it may be possible to evaluate the addition of an extra Restaurant Car to allow a single seating for meals, or the addition of extra sleeping carriages, depending on availability and operational planning.
Any modification remains subject to technical feasibility and infrastructure restrictions defined by RFI (Italian State Railways).
Certain itineraries — such as mountain routes — may impose limitations on weight and train length, and smaller stations may not be able to accommodate extended configurations.
The maximum capacity La Dolce Vita can operate is 36 cabins (12 deluxe & 24 Suites) with a set-up lead time of 3 days pre and post journey – given the Railway Authorities give their approval to do so.
All adjustments are therefore assessed on a case-by-case basis.

No. Partial privatization of the train is not available.
However, groups may reserve multiple cabins within the same departure and travel together in a dedicated section of cabins.
Please note that common areas, including the Restaurant Car and Bar Car, will remain shared with other guests unless the entire train is privately chartered.

Inclusions are defined on a case-by-case basis and may include:

• Exclusive use of the entire train
• Accommodation in Suites and Deluxe Cabins
• Customized dining experiences
• Beverage programs
• Entertainment and onboard ambiance design

Additional services such as tailored offboard experiences, brand personalization, scenography and dedicated event production may be arranged upon request.

We recommend submitting charter inquiries at least 4 months in advance to allow sufficient time for operational planning and railway approvals.

For private charter inquiries, please contact: reservations.ladolcevita@orient-express.com.
Our team will assist you through the feasibility assessment and planning process.

Private charters (full train privatization) are confirmed according to the following standard payment schedule:

• At time of confirmation: 30% deposit
• 180 days before departure: additional 40% deposit
• 120 days before departure: additional 30% deposit

This results in 100% of the charter value being paid 120 days prior to departure.
An attrition allowance is not applicable to charter bookings.
All charter bookings are subject to a formal agreement outlining services, scope and financial conditions.
Please note that payment terms may vary for departures scheduled in subsequent years, for late-stage bookings, or for special routes requiring specific operational conditions.

The standard cancellation policy for full train privatization is as follows:

• 25% non-refundable deposit at confirmation
• 60% penalty for cancellations from 180 days until 121 days prior to departure
• 100% penalty from 120 days prior to departure until the departure date

Due to the exclusive nature of private charters and the operational planning involved, cancellation terms are strictly applied as per contract.
Cancellation conditions may be subject to variation for future-year bookings, late confirmations, or itineraries with specific operational requirements.

Your journey includes:

• Transfer to the departure station
• Accommodation in the selected Suite or Deluxe Cabin
• All meals as per itinerary
• Beverages (selected wines and spirits, mineral water, soft drinks, tea and coffee)
• Onboard entertainment

Optional offboard experiences are available at an additional cost.
A supplement may apply for premium wines, rare spirits and certain à la carte dishes.
Personal insurance and gratuities are not included in the fare.

We strongly recommend that all guests arrange personal travel insurance prior to departure.

No. Cabins are not interconnecting.
All Deluxe Cabins and Suites (double or twin configuration) accommodate a maximum of two guests.
For special accommodation requests or full carriage privatization, please contact the Concierge Desk.

Journeys aboard La Dolce Vita Orient Express range from 1 to 4 nights, depending on the selected itinerary.
The train travels across multiple destinations in Italy, from iconic cities to hidden gems, and also operates selected international itineraries.

For group requests exceeding 8 cabins, a personalized quotation may be requested by contacting:
reservations.ladolcevita@orient-express.com.

A dedicated Suite has been specifically designed to accommodate guests with reduced mobility. It is located close to the common areas to facilitate access.
Corridor width throughout the train is 61 cm.
A wheelchair specifically designed for the train’s interior dimensions is always available on board and may be used during the journey.
Due to corridor width limitations, only the onboard wheelchair or wheelchairs with a maximum width of 61 cm can be used inside the train.
If a guest travels with their own wheelchair, a foldable model may be stored in a designated storage compartment and made available for offboard experiences. During time on board, the onboard wheelchair — or a wheelchair compliant with the 61 cm width requirement — must be used.
We strongly recommend informing our team in advance to ensure appropriate coordination and assistance.

All onboard staff are trained in first aid procedures.
In the event that medical attention is required, railway operating personnel will activate the appropriate emergency protocol and arrange medical assistance at the most suitable upcoming stop.
Guest safety is our highest priority, and procedures are in place to ensure a prompt and coordinated response if needed.

Guests must present:

• A valid identity document or passport
• Booking confirmation (printed or digital)
• Any required visas depending on nationality

For international itineraries crossing borders, guests are responsible for ensuring compliance with visa and passport regulations. For updated requirements, please consult the national authorities of your country of origin.
Passports should have at least 6 months’ remaining validity.
Guests are advised to allow sufficient time at check-in points: approximately 2 hours before departure and up to 5 hours after final arrival, where applicable.

The departure station is indicated in your booking confirmation.
For Rome departures, storage luggage for round-trip journeys is held at the Roma Ostiense Lounge.

The transfer to the departure station and from/to the train during the experiences is included in the booking.
The Travel Curator/Guest relations agent on board may assist in organizing additional transfers after the journey.
Transfer pricing varies depending on the destination, distance and type of vehicle requested.
Our Concierge and Reservations Team will be pleased to provide a tailored quotation based on individual requirements.

Each itinerary features a personalized schedule, including departure time and boarding procedures.
Departures may take place in the morning or in the evening, depending on the selected journey.
Guests are invited to carefully consult the travel documents received after booking for the exact timing of their specific itinerary.
For further clarification, please contact our Reservations Team or your Travel Curator, who will be pleased to provide detailed information regarding departure times and boarding arrangements.
Check-in procedures open prior to departure, according to the itinerary provided.
All timings remain subject to operational or regulatory conditions.

Each itinerary features a personalized schedule, including departure time and boarding procedures.
Departures may take place in the morning or in the evening, depending on the selected journey.
Guests are invited to carefully consult the travel documents received after booking for the exact timing of their specific itinerary.
For further clarification, please contact our Reservations Team or your Travel Curator, who will be pleased to provide detailed information regarding departure times and boarding arrangements.
Check-in procedures open prior to departure, according to the itinerary provided.
All timings remain subject to operational or regulatory conditions.

We recommend travelling light to fully enjoy the comfort and design of your cabin.
Hand luggage
Personal valuables such as passports, medication and essential items must remain with you at all times.
Cabin luggage
We suggest bringing one cabin bag containing items needed during the journey.
Storage luggage
Additional luggage registered at check-in will be:

• Stored at the Roma Ostiense Lounge for round-trip itineraries
• Transported separately for one-way journeys

Storage luggage will not be accessible during the journey and will be returned at the final destination.

Each cabin is designed for refined comfort rather than volume storage.
Deluxe Cabin luggage compartments measure:

• 100 x 18 x 32 cm
• 55 x 28 x 40 cm
Suite luggage compartment measures:
• 125 x 38 x 32 cm

Bringing excessive luggage into the cabin may limit freedom of movement and may not favour the full enjoyment of the space.
Each cabin is equipped with a personal safe.

Yes.
All Deluxe Cabins and Suites feature a private bathroom with shower, toilet and vanity area.
Cabins include towels, bathrobes, slippers, premium toiletries and a hairdryer.

No, the windows do not open.
La Dolce Vita Orient Express operates with a controlled air circulation and ventilation system designed to ensure optimal comfort and wellbeing for our guests throughout the journey.
The climate system maintains a consistent and pleasant onboard environment while preserving safety and operational standards.

Wi-Fi is available throughout the train.
Electronic devices may only be used inside cabins. Streaming services may be technically restricted. Connectivity may be limited in rural or mountainous areas.

The train features a centralized climate control system.
Guests can regulate airflow within their cabin by adjusting the ventilation vents

All cabins and common areas provide 220V multi-standard sockets.
USB and USB-C ports are also available.
A limited number of adapters may be provided upon request.

Laundry service and irons are not available on board.
Upon request, your Conductor may assist with a steaming brush when possible.

The Restaurant Car features:

• 8 tables for two guests
• 6 tables for four guests

Table allocation depends on the overall occupancy of the train.
Whenever possible, couples will be seated at tables for two. In certain cases, and depending on availability, guests may be seated at tables for four in the spirit of convivial dining.
We take particular care to ensure that no guest is seated alone unless this is specifically requested.
Preferences may be communicated in advance or discussed on board with our team, who will do their utmost to accommodate them within operational constraints.

Yes.
Detailed requests must be communicated at the time of booking.
Without prior notice, the Chef will prepare the best possible alternative using ingredients available on board.

Dinner reservations are organized on board.
Services may be arranged in two seating times. Preferences may be noted in advance; confirmation is provided during the journey.
Guests may be invited to share tables in the spirit of convivial Italian hospitality.

Yes.
A curated wine list and cocktail list are available on board.
The journey includes a selection of complementary wines, spirits and beverages.
Premium labels and top brands are available at an additional charge.

Overnight stops are normally scheduled at secondary railway stations.
Locations are determined based on operational availability and infrastructure restrictions defined by RFI (Italian State Railways).
Exact positioning may vary depending on the itinerary and operational conditions.

Life on board is designed to combine relaxation, culture and social interaction.
Guests may enjoy:

• Live music performances, including a resident pianist and evening band
• Aperitivo in the Bar Car
• Curated dining experiences
• Table games available upon request
• Lounge moments in the Restaurant Car when not in service
• Informal social gatherings and themed evenings depending on the itinerary

In addition, selected itineraries may feature talks, tastings or cultural moments inspired by the regions visited.
For private charters, bespoke activities and entertainment concepts can be designed upon request.

Elegant attire is recommended on board.
For dinner, refined eveningwear is encouraged.
For offboard excursions, comfortable and appropriate clothing is advised.

Yes.
The Bar Car and Restaurant Car are designed as convivial spaces that encourage interaction among guests.

Entertainment is an integral part of the La Dolce Vita Orient Express experience.
A pianist is always on board and performs live during aperitivo and throughout the evening atmosphere.
After dinner, guests are invited to enjoy a live show lasting approximately one hour and a half. The band typically includes at least:

• A pianist
• A saxophonist, double bassist or trumpeter
• A vocalist

The performance blends Italian elegance with an international repertoire, creating a refined yet vibrant social ambiance in the Bar Car.
A selection of table games is also available on board for guests who wish to enjoy a more relaxed and intimate moment.
When not in use for restaurant services, the Restaurant Car may be arranged as a lounge area dedicated to table games, offering additional privacy.
For private charters or special occasions, bespoke entertainment programs can be organized upon request, including themed performances, guest artists or customized musical concepts.

All additional purchases are charged to your cabin account.
Payments are processed at check-out.
Only credit cards are accepted on board. Cash and cheques are not accepted.

All prices are expressed in Euros.

Gratuities are discretionary and not mandatory.
Electronic gratuities can be arranged if desired.

Smoking is strictly prohibited on board, including electronic cigarettes, in accordance with European regulations.

In accordance with Italian law, alcoholic beverages may be served to guests aged 18 or over.

Children under 12 years of age are not permitted on board.
Guests under 18 years of age may travel only under the responsibility of an accompanying adult and must carry all required identification documents.
If the accompanying adult is not the legal guardian, written authorization in accordance with applicable laws is required.
Guests under 16 years of age must share a cabin with an adult.

Pets are not permitted on board.
Due to the limited space within the carriages, the structure of the journey and the duration between stops, the train environment does not allow the appropriate comfort, exercise and care required for animals.
For their wellbeing and in consideration of all guests on board, pets cannot be accommodated.

At each stop, a transfer from the arrival station to the city centre will be provided.
Guests may explore independently and return to the train according to the schedule.
All guests are required to disembark during operational stops, as the train may be moved to technical areas for servicing and maintenance.

Last-minute additions may be arranged directly on board through our Guest Relation Agent.
Availability depends on operational feasibility, local capacity and timing at the destination. As many experiences require advance coordination with local partners and transportation providers, we strongly recommend booking in advance.
However, our Guest Relation Agent will always assess the request and do their utmost to organize a suitable solution whenever possible.

Offboard experiences are curated in close coordination with trusted local partners.
In the event of adverse weather or unforeseen circumstances affecting safety or accessibility, the program may be adapted or replaced with an alternative experience of comparable standard.
Our priority is always guest safety and comfort, while maintaining the spirit and quality of the journey.
If an excursion cannot proceed due to force majeure conditions, our onboard team will provide guidance on the available alternatives.