FAQ

La Dolce Vita Orient Express offer includes the accommodation, the table d’hôte, beverages (such as selected wine and spirits, mineral water, soft drinks, tea and coffee), on board entertainment, excursions, as well as all applicable taxes are included in the offer.

However, some premium wines and spirits and some à la carte dishes are subject to an extra charge. Please note that prices do not include insurance, gratuities, and travel objects sold onboard.

We strongly recommend that you get travel insurance for your trip. The Orient Express offers travel insurance and additional information about these can be provided to you.

Our cabins are not interconnected. All cabins and suites (double bed or twin arrangement) can accommodate up to 2 guests. La Dolce Vita Suite and Suite cabins can accommodate a third guest under 12 years old.
If you wish for special cabin arrangements or to book a whole carriage, the request can be handled through the Concierge Desk.

A journey aboard La Dolce Vita Orient Express typically takes 1 night and 2 days or 2 nights and 3 days within Italy, and more for international trips.

Passengers traveling together in a group of 12 or more can ask for a bespoke proposal.

Detailed public health guidance is beyond La Dolce Vita Orient Express scope. You need to approach your embassy websites as a trusted and current resource.

There is 1 Suite cabin on board that is especially designed for people with mobility limitations. This Suite is located close to the common areas for facilitated access to wheelchairs. Please note that there is limited space in the corridors in the rest of the train (the size of the corridor is 609 mm).

In order to board on La Dolce Vita Orient Express , you will need to show: a proof of identity, your booking confirmation (printed or email) and necessary valid visas depending on your nationality.

There should be at least 6 months’ validity left on your passport from your date of arrival. You should check with a national government agency for up-to-date information. We recommend that you anticipate extra time, that is to say 2 hours before and 5 hours after your journey aboard La Dolce Vita Orient Express at the check-in points. Please note that you will need to provide a point of contact pre boarding in case of delays.

The station for your departure is mentioned in your booking confirmation and on the first day of the itinerary.

Our concierge desk can arrange transfers to the departure or from the arrival station and the train manager can arrange transfers upon request on board. However, please note that these are chargeable services.

In order to make your bookings, please contact our concierge desk or hotels directly.

The morning departure time will be from 11 a.m. The afternoon departure time will be from 5 p.m. 

The check-in opens 3 hours before departure time.

• Minors under the age of eighteen (18) may only travel under the responsibility of an accompanying adult in possession of a personal identification document as well as any document necessary for crossing
borders. If the accompanying person is an adult other than the minor’s parents, they shall have permission from the minor’s parents, in compliance with any applicable law.

• Infants under the age of two at the time of the trip are only allowed in a Suite cabin (and/ or higher class) and they may travel for free.

• Minors under the age of sixteen (16) must be accompanied by an adult in its cabin.

Unfortunately, due to limited space within the carriage and infrequent stops, no pets are permitted on board.

You can never be overdressed onboard La Dolce Vita Orient Express! For daytime excursions, we recommend casual, comfortable clothing. A smart daywear is appropriate during the day onboard. For diner onboard or during evening events off board, many guests wear their most glamorous finery for the occasion. A formal attire is therefore strongly recommended. Please note that flip flops are forbidden onboard.

We strongly recommend that you travel with 1 luggage and 1 carry-on bag. Please keep in mind that luggage registered at check-in will not be accessible during the journey.

Each Cabin is equipped with a safe.

The storage spaces in the Deluxe Cabin is 1000x180x320mm* and 550 x 280 x 400mm.

The storage space in the Suite is 1250 x 380 x 320mm.

In your cabin, you will find refined and beautiful bath linen, luxury beauty and hygiene products, a great hairstyling tool and comfortable slippers and bathrobes.

Of course, detailed requests will be needed at the time of booking to accommodate you during your journey. Without prior specific request, the Chef will do his best to find alternatives with the ingredients available aboard. Please note that no meals requiring strict religious observance will be prepared.

Dinner reservations will be done on board with the Maitre D. Meals have multiple seating times.

Your preferences for seating times can be noted in advance as a request but not as confirmation. Reservations will only be confirmed once on board and you may be asked to share tables with fellow passengers. If you have any special request, please contact our concierge desk.

Wagon Bar and Dining Car are conviviality carriages that favour encounters. Seating arrangements with other guests open to encounters can be made. If you have any special request, please contact our concierge desk.

WI-FI is available everywhere on the train. However, phones and electronic devices should only be used in the cabins and there are restrictions on video streaming using the WI-FI on board.

La Dolce Vita Orient Express is equipped with central air conditioning system and you will have individual control over the temperature. If needed, there are vents in the cabins to open or close.

Yes, there are electrical outlets in all cabins (with 220V) and in common areas. The plug type is multi-standards, in any case adaptors can be provided (in limited number).

Unfortunately, there are no laundry services or irons on board. 

Italian regulations prevent guests from smoking on board. It applies to electronic cigarettes/vaping as well. Due to international regulations, it won’t be possible to smoke on a platform when the train is stopped. Smoking during excursions will be possible when allowed and according to local laws.

The legal drinking age is 18, in accordance with Italian regulations

All extras ordered on board are charged on the cabin. Payment are made at check-out, at the bar or at the restaurant.

Prices are quoted in Euros and exchange rates will be displayed in the bar. It will be possible for you to pay in Euros cash or by credit card. Our mobile payments accept most credit cards. Please note that no personal check will be accepted.

You will find our boutique, La Cartoleria, in the La Dolce Vita Orient Express Lounge. There is a catalogue on your tablet and the possibility to order directly with the Driver.

Tips are at your discretion.

For daytime excursions, we recommend that you wear casual, comfortable clothing, including appropriate footwear. Inspirations adapted to the weather will be provided before and during your journey.

The excursion level is accessible to all. If you have any doubts about the feasibility of an excursion, please contact our concierge desk.

Yes, services not mentioned in the program can be requested and are subject to extra charge.